The Top 8 Call Center Workforce Management Software of 2025

Why use SafetyCulture?

SafetyCulture is one of the top tools for call centers looking to digitize their processes, enhance productivity, and ensure that everyone on the team is on track. With this mobile-first platform, you can schedule tasks, communicate with the team, gather data on customer service operations, and generate high-quality performance reports to give you a bird’s eye view of your workforce. On top of that, it empowers employees, giving them the ability to work better and more efficiently, which is why it’s one fo the top picks for call center managers.

Features:

• Build workflows around customer service operations so that everyone understands the tasks at hand

• Create smart checklists that employees can use when handling processes to ensure that they cover all bases

• Report issues with operations during call quality assurance (QA) checks and assign actions to solve and correct them

• Communicate with team members and create an open line of communication between employees and managers

• Assign follow-ups on certain actions so employees work on them right away

Why use Nice?

Nice is a comprehensive workplace management software with a full suite of tools for managing a call center. This is a unified solution, which means it provides you with everything you need—from employee training tools to agent monitoring, and even setting up workloads to ensure efficient staff scheduling.

Features:

• Automatic Call Distribution (ACD)

• AI Routing

• Predictive Dialer

Why use Five9?

As a call center workforce management solution, Five9 features tools that enable businesses to manage their contact centers more efficiently. It equips them with functionalities to successfully manage employees, their performance, and the quality of service they provide to customers.

Features:

• Workflow Automation

• Employee Engagement

• Customer Engagement

Why use Assembled?

Assembled is a workplace management software with real-time dashboard views and forecasting and scheduling features to keep all contact center workers on track. These capabilities allow teams to always stay on top of tasks and stick to a schedule.

Features:

• Scheduling at-scale

• Short-term scheduling

• Real-time dashboard view

Why use Alvaria Workforce?

Alvaria Workforce is a workforce management solutions specifically designed for call centers. With the app, you can optimize processes, cut down costs, and improve call center service from all levels using all the software’s features.

Features:

• Workforce Engagement Management

• Employee Experience

• Mobile Capabilities

Why use Eleveo?

Eleveo offers specific features designed to increase productivity and efficiency in call centers. With features like advanced analytics, call recording, and scheduling, it’s much easier to manage a team of call center agents.

Features:

• Call Recording

• Quality Management

• Workforce Management

Why use Intradiem?

Intradiem is an AI-powered platform designed to help optimize processes and efficiency in call centers. With various features for both remote and in-person call center and customer service operations, managing a call center is much easier with this efficient tool

Features:

• Workforce Automation for Contact Center Teams

• Workforce Automation for Back Office Teams

• Intelligent Automation

Why use Route 101?

Route 101 combines AI and convenient automation to make it much easier for managers to take charge of their call centers. With this tool, you can create a better environment for your staff while anticipating demand and planning more effectively.

Features:

• Customer Engagement

• Omnichannel

• Workforce Management