What is a Visitor Management Software?
A visitor management software helps streamline the check-in process of visitors entering a facility or organization. It can be anything from a solution used at the front desk directly to a tool used across the entire organization to take a look at visitors entering and exiting the building premises. Aside from optimizing the registration process, it also has other features for assessing risks, reporting issues, and managing incidents. By utilizing this software solution, companies can enhance efficiency, improve security, and provide a top-notch customer experience.
Benefits
Establishments that receive numerous people daily, especially public offices, educational institutions, and commercial spaces, should take advantage of this digital solution. Some benefits of having a visitor management software include the following:
Enhanced physical and data security – Having a dedicated visitor management software helps ensure your establishment is safe with effective controls in place, as it can help ensure management does not neglect physical security in numerous ways. Aside from possible thefts and damage to equipment, unauthorized personnel can access network components (e.g., computers, routers, and servers) and gain sensitive information.
Improved operational efficiency – Registration queues can get long when visitors write their information on paper logs. With contactless visitor management software, guests can fill out digital forms before they arrive at the venue and use the generated QR codes to get in.
Increased emergency preparedness – On top of strengthening security, this platform can also help business employees and visitors evacuate in case of emergencies. Front desk personnel can have a detailed listing of guests, often with their contact information, and they can account for everyone when they vacate the premises.
Key Features
There are numerous business operations solutions and physical security software that include visitor management as a module. This is also available as a stand-alone application. Whichever you decide to choose, see to it that it has the following essential visitor management software features:
Templated visitor registration sheets
Integration capabilities with building sensors and asset management systems
Customizable access controls for digital forms in the cloud for different tasks, users, and documents
Real-time notifications and alerts for sudden access attempts, movements, and reported issues
Event and incident management tools
Physical surveillance tools management
Mobile accessibility
How SafetyCulture Can Help
Having visitor management software can greatly improve visitor and customer experience, but for some, it may not be enough. SafetyCulture supports visitor management processes through smart, digital check-in forms and employee alerts via workflow—accessible via all devices. It allows real-time tracking of visitor entry and exit, with responses securely stored for easy access and reporting.
Here is a list of features SafetyCulture supports:
Reduce wait times at the gate or front desk by streamlining the check-in process with the help of digital sign-in sheets accessible on any tablet, mobile device, and QR code, highly detailed with time stamps, location, or personnel to visit, and so on, making these accessible via mobile devices.
Enable centralized monitoring within your establishment by utilizing open-close and people monitoring sensors to stay aware of when entries and exits are made.
Streamline communication efforts across office, security, and facility personnel about sudden visitors, suspicious events, incidents, and emergencies as they are identified.
Decide on changes to implement within building operations regarding visitor entry and exit by using analytical data based on submitted forms.
Strengthen the company’s overall security by integrating with other security systems, specifically the hardware used.
SafetyCulture as an operations platform can be a great addition to your existing security and visitor management measures. Users can try it for free here.
Selecting the Right Visitor Management Software
All visitor management software solutions described above will be an asset to your organization. Take another look at your options in the summary chart below before making your top pick.
Visitor Management Software | Free Version | Paid Plan | Mobile App |
Envoy | Yes | $109/location/month* | Yes |
Sign In Enterprise | None | Contact vendor for pricing | Yes |
Eptura | None | Contact vendor for pricing | Yes |
SwipedOn | None | $55/month* | Yes |
LobbyGuard | None | Contact vendor for pricing | None |
The Receptionist | None | $52.50/location/month* | Yes** |
ALICE Receptionist | None | $199/month* | Yes |
HID | None | Contact vendor for pricing | Yes |
* billed annually** iPad only